Returned Goods Policy

1. Items acceptable for return – No Questions Asked policy are:

1. Items returned within a 10-day period from date of shipment
2. Items ordered or shipped in error
3. Defective parts

2. Items returned after the 10-day period (from the date of shipment) falls under the Old Inventory Rule:

A standard handling and restocking fee of 25% of returned goods cost, or $30.00, whichever is greater.

3. Items not acceptable for return are:

1. Discounted items
2. Standard items that have been modified
3. Special parts
4. Damaged or used items
5. Inventory more than 6 months old from the date of shipment
6. Broken packaging

4. Item return authorization is required:

You must have a RETURN GOODS AUTHORIZATION (RGA) code from American Torch Tip before you return items. To obtain RGA Codes, please contact your sales manager, or customer service at (941) 753-7557. You can also fill out the form on this page to request an RGA as well.

ATTC does not accept returns in the month of December.

Credits:

If returned goods meet all criteria a credit will be issued to the customer’s account. All credits are good towards future purchases. American Torch Tip does not issue credit card or cash credits.